What's Your Story | A Kingdom Story House Podcast

#53 Part 1 | What's Your Story Podcast | When Change Doesn't Go Your Way | Kingdom Story House

Episode Summary

We have all been there. The restaurant is closed, the app updated overnight, someone stole your spot, and suddenly the whole day feels off. But what does your reaction to the small stuff say about how you handle the big stuff? Missy Day, Michelle Hausbeck, and Jason Gardner sit down for a real and relatable conversation about navigating everyday change, from tech meltdowns and vanishing favorite restaurants to traffic rage and the psychology behind why some people adapt and others shut down completely.

Episode Notes

In this episode:

• Why Jason gives the driver who just cut him off the benefit of the doubt and what that has to do with change resilience
• How your DISC personality type shapes the way you react when things go sideways
• Michelle on being a CD who needs a heads up and Missy on being a DI who once threw her Razr phone out of a car window on Boulder Highway
• The Baguette Cafe closure incident and why some places just become "dead to us"
• Why tech companies are actually terrible at change management and what they should be doing differently
• How Domino's turned customer feedback into one of the best brand comeback stories in recent memory
• Southwest Airlines, Cracker Barrel, Wells Fargo and what happens when brands change without telling their story
• Why telling the story behind a change is the single most powerful way to get people on board

Whether it is a restaurant closing or a company overhauling everything people love about it, the principles are the same. Change works better when people understand why.

🎟️ StoryFest Franklin, TN | September 19 | $25 tickets | KingdomStoryHouse.com/events

www.kingdomstoryhouse.com | www.thechangenerd.com | www.hausbeckbrand.com

What's Your Story is a podcast by Kingdom Story House, hosted by Missy Day, Michelle Hausbeck, and Jason Gardner.